97% of our patients say they would recommend us to their friends and family
We would like to keep it that way which is why patient feedback, positive or negative, and your suggestions and opinions are so important to us, helping us to continually improve the service we provide.
The results of our latest patient satisfaction survey for the last quarter of 2011 are in and we’re very proud to say that:
94% of respondents rated our overall quality of care as ‘excellent’ or ‘very good’
95% were satisfied with our admissions process
92% rated our physiotherapy service as ‘excellent or very good’
97% rated our diagnostic service as ‘excellent or very good’
91% rated their accommodation overall as ‘excellent or very good’
87% rated our overall catering as ‘excellent or very good’.
And, these are some of the comments we received:
"You excelled in all areas. I would surely recommend the hospital anytime."
"Atmosphere feels unlike a hospital, more homely or like a good hotel, which I like."
"I felt well looked after and was glad I stayed the night as I knew it was the only place I'd ever get the rest I needed. Service of staff, surgeon, reception, catering, etc was all very good."
"The building is lovely. Staff are friendly, food is fantastic. I felt really looked after and safe. Thank you for making my experience a good one."
"This is the first time I have been private and I can't believe the difference. You made me feel special - not just a number! I'd like to say thank you."
